The Australian Antique and Art Dealers Association Code of Practice

The Australian Antique and Art Dealers Association Code of Practice

1a. All goods to be sold to the public by Association members shall have a label or ticket attached to , or immediately adjacent to the item in question.

1b. Such labels or tickets must give as much reasonable information as possible about the goods, and this shall normally include such detail as:

1c. Where this is undesirable or impractical for security or other grounds the full price shall be written on a price list or in a stock book, with a full description to identify the article, that is available at all times during business hours for inspection by the public on request.

NB In the case of 1c, there shall be a prominent notice stating: Written prices of all goods offered for sale may be examined on request by members of the public.

2. The member shall not attempt to confuse or mislead the customer or falsely describe any of the goods he/she offers for sale or seeks to purchase. He/she shall in all respects comply with the provisions of the Australian Trade Practices act and/or any State legislation of a similar nature.

3. Description details as indicated on the label and as offered verbally shall be written on a proper invoice which shall state the name, address, telephone number of the member and date of the transaction.

4. Members shall accept responsibility for descriptions of items given to members of the public by their staff. Staff must be appraised of all requirements in the Association‘s Code of Practice.

5. Members shall not make unsolicited visits to private domestic premises.

6. Members shall apply standards of fair dealing equally to the public, members or non members.

7. Members have no authority to act on behalf of or speak for the Association, save insofar as expressly authorised by the Executive.

8. Members shall not state or imply that membership of the Association is any guarantee of authenticity of any article offered for sale or that membership entitles them to any special standing insofar as authentication of articles is concerned. Responsibility for all claims or statements as to the authenticity lies solely with the member.

9. Professional Valuations carried out by members (ie for a fee) shall be provided in writing, signed and dated, and worded to indicate clearly their purpose ie. for Insurance (replacement value) or for Probate (market value) in accordance with the guidelines set down from time to time by the Association.

10. Members are required to cooperate to the best of their ability with consumer protection agencies (eg. the police, trading standards authorities).

11. Members shall at all times seek to advance the professional reputation and standing of the Association by acting in an honourable fashion and by promoting the knowledge and understanding of Antiques and Fine Arts within the Australian Community.

CONCILIATION SERVICES

Should an occasion arise where either the customer or dealer feel they have been unfairly treated, the AAADA Conciliation Service will provide prompt and informal conciliation where the customer and the member are not able to resolve their dispute.

Details may be obtained from The Executive Secretary, PO Box 24, Malvern Victoria 3144 Australia.

Attention is expressly drawn to the fact that nothing in the above conditions shall affect the legal rights or obligations of any party to a dispute.